Outage in Bazaarvoice

Degradation - Bulk Feeds exports(DCE) are delayed

Resolved Minor
January 30, 2023 - Started about 1 year ago - Lasted about 13 hours
Official incident page

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Outage Details

The Bulk Feeds exports are actively running now and we’re monitoring them. We expect the files to be available within the next business day, and will provide an update at the designated time below or when new information becomes available, whichever comes first. [1101] NEXT UPDATE: 12:00PM CST, Jan. 31st, 2023 If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/30/2023 07:13PM

This incident has been resolved.

MONITORING about 1 year ago - at 01/30/2023 05:59PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 01/30/2023 06:43AM

The Bulk Feeds exports are actively running now and we’re monitoring them. We expect the files to be available within the next business day, and will provide an update at the designated time below or when new information becomes available, whichever comes first.
[1101]

NEXT UPDATE:
12:00PM CST, Jan. 31st, 2023

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

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