Outage in BetterCloud

Workflow Actions Delayed

Resolved Minor
March 22, 2023 - Started 3 months ago - Lasted about 22 hours
Official incident page

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Outage Details

We are investigating an issue that is causing Workflow Action delays for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at support@bettercloud.com
Components affected
BetterCloud Workflows
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/23/2023 03:30PM

We have monitored this issue overnight and all Workflow Action traffic is processing as expected. We appreciate your patience and apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing support@bettercloud.com.

INVESTIGATING 3 months ago - at 03/22/2023 11:51PM

We are investigating reports that Workflow Action delays re-surfaced for a subset of customers. We are working to resolve this issue and will provide updates as available. If you have any questions, please contact our Support Team at support@bettercloud.com

MONITORING 3 months ago - at 03/22/2023 08:37PM

Workflow Actions are now processing as expected. We are currently monitoring to ensure system stability, and will provide another update shortly. If you have any questions, please contact our Support Team at support@bettercloud.com

IDENTIFIED 3 months ago - at 03/22/2023 07:20PM

We have identified the issue resulting in Workflow Actions being delayed for a subset number of customers and are working to resolve it. We will provide another update as soon as possible. If you have any questions, please contact our Support Team at support@bettercloud.com

INVESTIGATING 3 months ago - at 03/22/2023 05:38PM

We are investigating an issue that is causing Workflow Action delays for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at support@bettercloud.com

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