Outage in BigCommerce

Intermittent Availability Issues

Resolved Minor
April 09, 2024 - Started 23 days ago - Lasted 22 minutes
Official incident page

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Outage Details

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Components affected
BigCommerce Storefront
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 04/09/2024 10:45PM

BigCommerce engineers observed an increase in errors starting around 22:16 UTC which caused a subset of Storefront and API requests to fail. Engineers resolved the issue at 22:31 UTC and all services are now operational.

MONITORING 23 days ago - at 04/09/2024 10:35PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 23 days ago - at 04/09/2024 10:25PM

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

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