1 incidents in the last 7 days
8 incidents in the last 30 days
Last check: about 2 hours ago
Last known issue: 7 days ago
Resolved Issues with Account Dashboard
BigCommerce engineers are currently investigating an issue with our account management system. During this time, managing your account or upgrading services may not be available. We will provide an update shortly.
Resolved Intermittent Availability Issues
BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Resolved Webhooks Delay
BigCommerce engineers have identified an issue that is causing the delayed delivery of webhooks to a subset of stores. We are implementing a fix and will provide an update shortly.
Resolved Help Center Issues
We are aware of issues being encountered by our third party provider of help and support services. As a result our Help Center at support.bigcommerce.com, along with services within like chat and email support, are currently inaccessible. This is also driving longer than normal wait times in our phone channel. We are working with our provider to mitigate these issues as quickly as possible and will provide updates as we get them.
Resolved Control Panel store selection issue
BigCommerce Engineers are currently investigating an issue with the store selections, impacting merchants with multiples stores. We will provide an update shortly.
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