BigCommerce

BigCommerce Status

Official source
Everything seems OK
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Stats

1 incidents in the last 7 days

6 incidents in the last 30 days

Automatic Checks

Last check: less than a minute ago

Last known issue: 4 days ago

Latest Incidents

Last 30 days

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Resolved Webhook Delays

Engineers are currently investigating a delay in Webhook Delivery and will update status as soon we learn more.

Resolved Background processing

Since 10:21 CST, BigCommerce engineers have been investigating and working to resolve an incident with background task processing on our platform that may be causing slow or delayed imports and exports in the control panel, a delay in email notifications (new order confirmations, etc), and delays capturing payments.

Resolved Webhooks Delay

BigCommerce engineers are currently investigating an issue that is causing the delayed delivery of webhooks to a subset of stores. We will provide an update shortly.

Resolved Theme uploads

Theme uploads are failing from within the control panel and stencil cli. We have identified the issue and we are working on the fix.

Resolved Technical Support: Long Wait Times Due to Inclement Weather

Due to power outages caused by inclement weather, our Technical Support team is experiencing unusually high wait times for our phone and chat queues. Please submit a case at support.bigcommerce.com for non-critical issues. Thank you for your patience and understanding.

Resolved Webhooks delayed

BigCommerce engineers are investigating an issue that is causing delayed delivery of webhooks to a subset of stores.

Resolved Support Center - Chat support outage due to maintenance

Our Chat support is undergoing maintenance at this time. If you need to get in contact with Technical Support, please call or create a case. BigCommerce Support can be contacted at the following numbers: USA & Canada 1-888-699-8911 Australia 1800-821-758 New Zealand 0800-001046 United Kingdom 0808-189-1224

about 1 month ago Official incident report

Resolved Webhooks delayed

BigCommerce engineers are investigating an issue that is causing delayed delivery of webhooks to a subset of stores. We will provide another update shortly.

about 1 month ago Official incident report

Resolved Elevated response times

BigCommerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.

about 1 month ago Official incident report

Resolved Slow response times

BigCommerce engineers are investigating an increase in store response times. We will update with findings shortly.

about 1 month ago Official incident report

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