3 incidents in the last 7 days
9 incidents in the last 30 days
Last check: less than a minute ago
Last known issue: about 23 hours ago
Resolved Intermittent Availability Issues
BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Resolved Webhooks Delay
BigCommerce engineers have identified an issue that is causing the delayed delivery of webhooks to a subset of stores. We are implementing a fix and will provide an update shortly.
Resolved Help Center Issues
We are aware of issues being encountered by our third party provider of help and support services. As a result our Help Center at support.bigcommerce.com, along with services within like chat and email support, are currently inaccessible. This is also driving longer than normal wait times in our phone channel. We are working with our provider to mitigate these issues as quickly as possible and will provide updates as we get them.
Resolved Control Panel store selection issue
BigCommerce Engineers are currently investigating an issue with the store selections, impacting merchants with multiples stores. We will provide an update shortly.
Resolved Search Issue in Control Panel
BigCommerce engineers are currently investigating an issue when using search features in the control panel. We will provide an update shortly.
Resolved Payments issue
We are currently investigating reports of some payments failing at checkout.
Resolved Issue with Account Dashboard and Trial creation
BigCommerce engineers are currently investigating an issue with our account management system. During this time, managing your account or upgrading services and trial creation may be degraded. We will provide an update shortly.
Resolved Degraded Performance Processing Payments
BigCommerce engineers are currently investigating an issue with intermittent errors while processing payments with some payment gateways. We will provide an update shortly.
Resolved Degraded performance with API request
BigCommerce engineers are investigating degraded performance with API request. We will provide an update shortly.
Resolved Issues With Help Center
Our Help Center is currently offline due to an active issue with our service provider, which is impacting the ability to view self help & community resources as well as contacting support via chat or web case channels. Our phone channel remains available. We are working with our provider to remedy the situation as quickly as possible. Thank you for your patience.
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