Outage in BigCommerce

Availability Issues

Resolved Minor
April 19, 2024 - Started 13 days ago - Lasted 15 minutes
Official incident page

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Outage Details

BigCommerce engineers have identified an issue impacting availability with a subset of stores. We are currently remediating the issue and will provide an update shortly.
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 04/19/2024 11:58AM

BigCommerce engineers observed an increase in errors starting around 11:24 UTC which caused certain Storefront and API requests to fail. Engineers resolved the issue at 11:50 UTC and all services are now operational.

MONITORING 13 days ago - at 04/19/2024 11:53AM

BigCommerce engineers have implemented a fix and are monitoring the results. We will continue to provide updates as they come through.

IDENTIFIED 13 days ago - at 04/19/2024 11:44AM

BigCommerce engineers have identified an issue impacting availability with a subset of stores. We are currently remediating the issue and will provide an update shortly.

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