Outage in BigCommerce

Errors in the store control panel

Resolved Minor
April 16, 2024 - Started 16 days ago - Lasted 42 minutes
Official incident page

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Outage Details

BigCommerce engineers are currently investigating reports of errors shown after saving changes in the store control panel.
Components affected
BigCommerce Control Panel
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 04/16/2024 09:37PM

BigCommerce engineers observed an increase in general Control Panel errors, including degraded export functionality, starting around 15:27 UTC. Engineers resolved the issue around 21:10 UTC and all services are now operational.

MONITORING 16 days ago - at 04/16/2024 09:19PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 16 days ago - at 04/16/2024 08:57PM

BigCommerce engineers are currently investigating reports of errors shown after saving changes in the store control panel.

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