Outage in BigCommerce

Search Issues

Resolved Minor
April 17, 2024 - Started 15 days ago - Lasted 5 days
Official incident page

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Outage Details

BigCommerce Engineers have identified an issue impacting the accuracy of storefront search functionality for a subset of stores and are working on a resolution.
Components affected
BigCommerce Storefront
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 04/22/2024 06:50PM

BigCommerce Engineers have finished implementing and deploying a fix for the recent search issues.

IDENTIFIED 11 days ago - at 04/22/2024 02:37AM

BigCommerce engineers have deployed a fix for the majority of stores on our search platform. Remaining stores should be complete in the next 36 hours. We will provide an update if the timeline changes.

IDENTIFIED 11 days ago - at 04/21/2024 09:25PM

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter.

IDENTIFIED 11 days ago - at 04/21/2024 05:07PM

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter.

IDENTIFIED 11 days ago - at 04/21/2024 01:00PM

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter.

IDENTIFIED 11 days ago - at 04/21/2024 09:03AM

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter.

IDENTIFIED 11 days ago - at 04/21/2024 05:13AM

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter.

IDENTIFIED 12 days ago - at 04/21/2024 01:24AM

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter.

IDENTIFIED 12 days ago - at 04/20/2024 09:07PM

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter.

IDENTIFIED 12 days ago - at 04/20/2024 05:05PM

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter.

IDENTIFIED 12 days ago - at 04/20/2024 01:05PM

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter

IDENTIFIED 12 days ago - at 04/20/2024 09:07AM

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter

IDENTIFIED 12 days ago - at 04/20/2024 05:07AM

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter

IDENTIFIED 13 days ago - at 04/20/2024 12:45AM

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter.

IDENTIFIED 13 days ago - at 04/19/2024 09:15PM

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter.

IDENTIFIED 13 days ago - at 04/19/2024 05:03PM

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the day and night. We will provide regular updates on this matter.

IDENTIFIED 13 days ago - at 04/19/2024 01:08PM

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the night. We will provide regular updates on this matter.

IDENTIFIED 13 days ago - at 04/19/2024 09:01AM

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the night. We will provide regular updates on this matter.

IDENTIFIED 13 days ago - at 04/19/2024 05:06AM

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the night. We will provide regular updates on this matter.

IDENTIFIED 14 days ago - at 04/19/2024 12:59AM

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the night. We will provide regular updates on this matter.

IDENTIFIED 14 days ago - at 04/18/2024 09:18PM

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the night. We will provide regular updates on this matter.

IDENTIFIED 14 days ago - at 04/18/2024 05:14PM

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the night. We will provide regular updates on this matter.

IDENTIFIED 14 days ago - at 04/18/2024 12:40PM

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the night. We will provide regular updates on this matter.

IDENTIFIED 14 days ago - at 04/18/2024 08:35AM

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the night. We will provide regular updates on this matter.

IDENTIFIED 14 days ago - at 04/18/2024 04:35AM

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the night. We will provide regular updates on this matter.

IDENTIFIED 15 days ago - at 04/18/2024 12:36AM

BigCommerce Engineers have identified and implemented a fix for the ongoing search issues which will take some time to apply to all impacted stores. We will continue applying the fix to affected stores throughout the night. We will provide regular updates on this matter

IDENTIFIED 15 days ago - at 04/17/2024 11:23PM

We are continuing to work on a fix for this issue.

IDENTIFIED 15 days ago - at 04/17/2024 10:29PM

We are continuing to work on a fix for this issue.

IDENTIFIED 15 days ago - at 04/17/2024 09:30PM

BigCommerce Engineers have identified an issue impacting the accuracy of storefront search functionality for a subset of stores and are working on a resolution.

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