Outage in Blackboard

Blackboard Data - Delayed data updates for clients in EU region

Resolved Minor
March 16, 2023 - Started over 2 years ago - Lasted 18 days
Official incident page

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Outage Details

Our development team have identified an intermittent issue with source data from Blackboard Learn loading into Snowflake, which may result in some new data not being loaded into the Blackboard Data Canonical Data Model (CDM) in a small number of cases for clients hosted in the EU AWS region. Note that this happens randomly and is self-correcting in subsequent nightly refreshes, and so can result in delayed data for a period of up to several days. We are investigating this issue and hope to resolve it quickly.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/03/2023 09:45AM

This incident has been resolved.

IDENTIFIED over 2 years ago - at 03/16/2023 12:22PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 03/16/2023 12:20PM

Our development team have identified an intermittent issue with source data from Blackboard Learn loading into Snowflake, which may result in some new data not being loaded into the Blackboard Data Canonical Data Model (CDM) in a small number of cases for clients hosted in the EU AWS region. Note that this happens randomly and is self-correcting in subsequent nightly refreshes, and so can result in delayed data for a period of up to several days. We are investigating this issue and hope to resolve it quickly.

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