Outage in Blackboard

Blackboard SaaS - Reporting Data Issue on Upgraded Gov Cloud Sites

Resolved Minor
September 05, 2025 - Started 21 days ago - Lasted 6 days
Official incident page

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Outage Details

It has been discovered that a subset of Gov Cloud sites recently upgraded to the new SaaS infrastructure are experiencing issues with their reporting data. The issue appears to be isolated to a specific group of upgraded sites. Engineering teams are actively investigating to identify the root cause and implement a resolution.
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 09/11/2025 03:16PM

This issue has been resolved. We will continue to monitor and address any out of synch data.

MONITORING 17 days ago - at 09/09/2025 03:44PM

We are continuing to monitor the recently upgraded sites. There are still some sites with data that is out of synch. We are reviewing/analyzing customers with out of synch data and we are taking steps to resolve the issues.

MONITORING 20 days ago - at 09/06/2025 01:11PM

Engineering teams have resolved the issue and customers should now have necessary data for reporting purposes. The team will be analyzing to resolve any synch issues over the next few days.

INVESTIGATING 21 days ago - at 09/05/2025 03:19PM

It has been discovered that a subset of Gov Cloud sites recently upgraded to the new SaaS infrastructure are experiencing issues with their reporting data. The issue appears to be isolated to a specific group of upgraded sites. Engineering teams are actively investigating to identify the root cause and implement a resolution.

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