We continuously monitor the official Bolt status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Bolt outages.
Major Resolved · 21 days ago · lasted 1 day
Embedded One-Click Checkout for some BigCommerce customers
We are investigating an issue that is causing checkout failure for all BigCommerce One Click integrations that are on the BigCommerce platform. We are working with the BigCommerce team to identify the issue and resolve it as quickly as possible. If you have any questions, please email us at firstname.lastname@example.org
Minor Resolved · 26 days ago · lasted about 22 hours
Product Add-Ons Module in the Legacy Merchant Dashboard Unavailable
Bolt is aware of an issue impacting the product add-ons module in the legacy merchant dashboard. Functionality related to enabling or disabling product add-ons will be unavailable until tomorrow. Our team will provide another update by 12pm PT Thursday May 11th. In the meantime, if you need assistance with product add-ons, please reach out to email@example.com.
Major Resolved · about 1 month ago · lasted about 4 hours
There is an issue with Vantiv merchants getting their funds deposited for Thursday, 27 April 2023. We are investigating the cause of this funding delay, but expect that it will be resolved with today's (28 April 2023) funding run at approximately 12pm PST. Today's funding run will include funds for both days. We will send an update in approximately 2 hours.
Major Resolved · 2 months ago · lasted about 6 hours
New Merchant Dashboard - Issue with Funding Details and Bank Transfer Statements
Bolt is aware of an issue impacting funding details and bank transfer statements in the new Merchant Dashboard. Our team is working on resolving this issue. In the mean time, merchants can use the legacy merchant dashboard at https://merchant-legacy.bolt.com/ to retrieve this information.
Major Resolved · 3 months ago · lasted about 1 hour
Capacity to process orders is degraded
There is an issue that is causing a significant percentage of orders processed by Bolt to fail. This issue is also impacting the Merchant Dash, SSO and other components. We are urgently working on a fix for this.
Minor Resolved · 3 months ago · lasted about 1 hour
Merchant Dashboard Analytics Unavailable
Bolt is aware of an issue impacting the Analytics tab of the Merchant Dashboard. Our team is investigating and working toward a resolution.
Minor Resolved · 6 months ago · lasted about 2 hours
Payment processor NMI experiencing outage
One of our payment processors (NMI) is experiencing outages on their payment platform. Bolt merchants who are using NMMI to process payments may see failures during this period. We have reached out to them and are working with them to resolve this issue. NMI's status page for this incident: https://status.transactiongateway.com/ We will update this incident as we get more information
Minor Resolved · 6 months ago · lasted about 1 hour
Delay in Captured Orders for Merchants With Auto-Capture Enabled
Bolt has identified an issue that impacted merchants using auto-capture. From 1:17pm ET until 5:08pm ET, merchants may have seen orders remain in an 'Authorized' state longer than expected. As of 5:08pm ET, our team has fixed the cause of the issue and new orders will be captured as expected. Our team is working on capturing the orders placed during the incident and will provide an update when this is complete. If you have any questions or concerns, please reach out to Bolt Support at firstname.lastname@example.org.
User-reported problems for Bolt in the last 12 hours. It's a collection of user reports from different sources.
Check the current status of the components
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