Is Bolt Down?

Bolt status is operational

Are you having problems?

Users are not reporting problems in Bolt
 

Bolt problems reported by users

This chart provides user-reported problems for Bolt in the last 12 hours. It's a collection of user reports from different sources.

Latest Bolt Outages

We continuously monitor the official Bolt status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Bolt outages and possible affected you.

0 Outages in the last 7 days
0 Outages in the last 30 days
49 Days since last incident

Minor Resolved · about 2 months ago · lasted about 2 hours

Payment processor NMI experiencing outage

One of our payment processors (NMI) is experiencing outages on their payment platform. Bolt merchants who are using NMMI to process payments may see failures during this period. We have reached out to them and are working with them to resolve this issue. NMI's status page for this incident: https://status.transactiongateway.com/ We will update this incident as we get more information

Minor Resolved · about 2 months ago · lasted about 1 hour

Delay in Captured Orders for Merchants With Auto-Capture Enabled

Bolt has identified an issue that impacted merchants using auto-capture. From 1:17pm ET until 5:08pm ET, merchants may have seen orders remain in an 'Authorized' state longer than expected. As of 5:08pm ET, our team has fixed the cause of the issue and new orders will be captured as expected. Our team is working on capturing the orders placed during the incident and will provide an update when this is complete. If you have any questions or concerns, please reach out to Bolt Support at [email protected]

Minor Resolved · 2 months ago · lasted about 3 hours

Order Decisioning Delays

Bolt has identified an issue causing delays with fraud decisioning on transactions. This is causing some orders to be in an "in review" status for longer than normal. Checkout for customers is unaffected, and our team continues to investigate the situation. If you have any questions or concerns, please reach out to [email protected]

Minor Resolved · 3 months ago · lasted about 8 hours

Sporadic delivery failures for non-USA OTP SMS messages

We are seeing that some OTP messages are not being delivered to recipients who are outside of the United States. Our team is working to understand and resolve this issue.

Minor Resolved · 4 months ago · lasted 10 minutes

Merchant Dashboard down

The Bolt Merchant Dashboard is currently experiencing an outage, and we are investigating the root cause. Please note that transactions and orders are processing as normal despite the dashboard outage.

Major Resolved · 4 months ago · lasted 7 minutes

Bolt Merchant Dashboard is unavailable

The Bolt Merchant Dashboard is currently down. We are investigating the cause of this. It is not impacting transactions or the processing orders.

Minor Resolved · 5 months ago · lasted 14 minutes

Bolt Email notifications not sending

Bolt Shopper OTPs, SSO Account Registrations, Merchant Login Challenges and other email notifications are not being sent at this time. This is due to our email vendor (Mailgun) experiencing issues with their API (https://status.mailgun.com/incidents/w6wxfz28gnm1) . Mailgun has acknowledged the issue and we are working with them to resolve it. If you have questions, please email [email protected]

Frequently Asked Questions

Is Bolt down right now? What is Bolt current status?
Bolt seems to be up and running. We've updated the status less than a minute ago.
Was Bolt down today?
Bolt is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Bolt, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with Bolt and need support?
Bolt outage? How can I monitor Bolt?
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