Outage in Box

[Major] Delays in Box Relay

Resolved Major
September 13, 2023 - Started 8 months ago - Lasted about 19 hours
Official incident page

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Outage Details

Users may observe delays in their Box Relay workflows. We're expecting this to be resolved within the next three hours.
Components affected
Box Relay
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/14/2023 05:40AM

After further monitoring, this incident is now considered resolved. Box Relay Services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING 8 months ago - at 09/14/2023 01:54AM

Our team has taken further steps to remediate this issue. Existing Relay workflows will continue to be processed, however users will be unable to create any new scheduled workflows until further notice. We will continue to provide updates as they become available.

MONITORING 8 months ago - at 09/13/2023 11:39PM

Our team is continuing to monitor for any additional impact. We will continue to provide updates as they become available.

MONITORING 8 months ago - at 09/13/2023 08:50PM

Our team is continuing to monitor for any additional impact. We will continue to provide updates as they become available.

MONITORING 8 months ago - at 09/13/2023 05:03PM

Our team has taken steps to remediate this issue and we are starting to see improvements to Relay. We are continuing to monitor for any additional impact.

IDENTIFIED 8 months ago - at 09/13/2023 04:28PM

We are continuing to work on a fix for this issue.

INVESTIGATING 8 months ago - at 09/13/2023 12:42PM

Our team are still investigating an issue regarding Box Relay. Users may observe delays in their Box Relay workflows. We will provide additional information as it becomes available.

INVESTIGATING 8 months ago - at 09/13/2023 11:52AM

Our team is investigating an issue regarding Box Relay. Users may observe delays in their Box Relay workflows. We will provide additional information as it becomes available.

IDENTIFIED 8 months ago - at 09/13/2023 10:53AM

Users may observe delays in their Box Relay workflows. We're expecting this to be resolved within the next three hours.

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