Outage in Built Technologies

Atlas Add-in Reporting

Resolved Major
April 24, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of an issue with the Atlas Add-in that is causing all users to experience issues using reporting. Our engineers are actively investigating the issue and we hope to resolve it as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 04/24/2023 11:57PM

We have resolved the outstanding issues with the add-in tool for our Deal Management platform.

If you continue to experience any problems, please contact support@getbuilt.com

We apologize for the inconvenience!

MONITORING about 2 years ago - at 04/24/2023 11:30PM

We have released an update to our Deal Management platform, which should resolve the issues experienced with the add-in tool.

If you continue to have issues accessing the newest version, please close all Excel and Word files prior to re-opening. If you still continue to experience any issues, please contact Built support at support@getbuilt.com.

IDENTIFIED about 2 years ago - at 04/24/2023 10:26PM

We will be deploying a new version of the add-in shortly that will address the blocking issues.

INVESTIGATING about 2 years ago - at 04/24/2023 09:46PM

We are aware of an issue with the Atlas Add-in that is causing all users to experience issues using reporting. Our engineers are actively investigating the issue and we hope to resolve it as soon as possible.

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