Outage in Canva

Users with free accounts cannot place a print order of a design with paid elements

Resolved Minor
May 10, 2022 - Started almost 2 years ago - Lasted 2 days
Official incident page

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Outage Details

We have identified a minor issue for some users with free accounts when trying to place a print order with paid/premium elements. We have determined the root cause and now working on deploying the fix.
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 05/12/2022 01:13AM

Print order functionality should now be back to normal in a few hours for the affected users with free accounts. Fix has been deployed and we are continuing to monitor this issue until fully resolved.

IDENTIFIED almost 2 years ago - at 05/10/2022 07:23AM

We have identified a minor issue for some users with free accounts when trying to place a print order with paid/premium elements. We have determined the root cause and now working on deploying the fix.

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