Resolved Users are not able to access their designs
We are currently investigating an issue where users are unable to access their designs. We are working on this and we'll continuously provide updates.
Resolved Users are getting an error when accessing/logging out of Canva homepage and errors accessing Marketplace pages
We are aware of the issue when accessing/logging out of Canva and accessing Marketplace and we are currently investigating. We'll provide updates as soon as we identify the cause and get it fixed.
Resolved Error 500 when accessing the Canva website
Users are getting an Error 500 when accessing the Canva website. We are looking in to this right now and we'll let you know once we get updates on a fix.
Resolved Locked Editor / Can’t save design changes
We have identified and are fixing a major outage for some customers impacting user's ability to save recent changes in their design. We continue to work on resolving this for the affected products. We have identified the root cause and are working on ways to expedite the fix.
Resolved Users seeing Gateway Timeout errors
We’re getting reports of some users seeing Gateway Timeout errors. We’ve identified the issue and actively working on resolving it.
Resolved Unable to use the Search bar function
We are aware of the issue with the private search function (for searching your designs, uploads, etc.) and we are working on fixing this as soon as possible. You should still be able to access your designs, use public search (for searching templates, elements, etc.), and use the application. We'll let you know once we have fixed the issue.
Resolved Users are getting an Error 500 when accessing their designs
We are aware of an issue with users getting an error when opening their designs. This has been fixed but if you are still encountering the same issue kindly clear your cache and cookies and refresh your browser.
Resolved INCIDENT-289: Users from UAE are unable to access Canva
We are receiving reports from users that they are unable to access Canva and getting Error 1016. Our engineers have contacted Cloudflare support and confirmed the issue is caused by their outage.
Resolved Error When Sharing Designs through Email
We have identified and are fixing a minor outage for some customers impacting sharing designs design through email by clicking on the ellipsis(...) icon. We continue to work on resolving this for the affected sharing platform. We have identified the root cause and are working on ways to expedite the fix.
Resolved Users unable to access Canva.com, getting 500 error.
We're receiving reports from users that they are unable to access Canva through the web and app with a 500 Something went wrong error. Others can log in to Canva but designs could not be loaded or saved. We're currently investigating the issue and working hard to resolve it as soon as possible.
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