Outage in CardConnect
CardPointe and CoPilot Emails Delayed
Resolved Minor
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Outage Details
Components affected
CardConnect CoPilot CardConnect CardPointe Desktop CardConnect CardPointe MobileLatest Updates ( sorted recent to last )
This incident has been resolved.
Email queues are reducing. We continue to monitor the situation.
Email that may have been delayed include:
-CardPointe Forgot Password Email
-CardPointe Password Reset Request Email
-CardPointe Merchant Registration Email
-CardPointe Activate Account Email
-CardPointe New User Email
-CoPilot Daily Account Summary
-CoPilot Equipment Billing
We are investigating an issue with a delay in password reset emails being delivered from CardPointe and CoPilot.
We are currently working to resolve the issue.
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