Outage in CardConnect

Vantiv Authorization Timeouts

Resolved Minor
April 26, 2024 - Started 11 days ago - Lasted about 3 hours
Official incident page

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Outage Details

The CardPointe Gateway is currently experiencing timeouts during transaction authorization to Vantiv. We are currently investigating the the issue. We will provide updates as they become available.
Components affected
CardConnect CardPointe Gateway
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 04/26/2024 03:54PM

This incident has been resolved.

MONITORING 11 days ago - at 04/26/2024 01:19PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 days ago - at 04/26/2024 12:50PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 days ago - at 04/26/2024 12:50PM

The CardPointe Gateway is currently experiencing timeouts during transaction authorization to Vantiv.

We are currently investigating the the issue. We will provide updates as they become available.

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