Outage in CardConnect

BluePay 03/19/2024 2am CST First Data North Settlement Issue

Resolved Minor
March 19, 2024 - Started about 1 month ago - Lasted about 22 hours
Official incident page

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Outage Details

We are currently investigating an issue with the 03/19/2024 2am CST First Data North settlement. Settlements at other times or on other processing platforms were not affected by this issue.
Components affected
CardConnect BluePay Gateway
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/20/2024 01:56PM

The First Data North settlement issue has been fully resolved. All outstanding transactions have been settled.

MONITORING about 1 month ago - at 03/20/2024 02:56AM

Reversal of the 03/19/2024 2am CST First Data North settlements has been completed. We are monitoring settlements to verify that all outstanding transactions settle.

IDENTIFIED about 1 month ago - at 03/20/2024 02:45AM

The failed 3/19/2024 2am CST settlements are being reversed so that the transactions will settle tonight in the 3/20/2024 2am CST settlement.

INVESTIGATING about 1 month ago - at 03/19/2024 04:18PM

We are currently investigating an issue with the 03/19/2024 2am CST First Data North settlement. Settlements at other times or on other processing platforms were not affected by this issue.

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