Major · 6 days ago · lasted about 5 hours
We are currently investigating the issue.
Major · 26 days ago · lasted about 11 hours
Hello, we are currently investigating reports that some instances of the CardPointe Hosted Payment Page are unavailable. We have escalated this issue and are currently working on obtaining more details. We will keep this page updated as we know more information.
Minor · 27 days ago · lasted about 19 hours
Hello, we are receiving reports from customers that the email message notification component of the Hosted Payment Page is experiencing an issue. Emails that pertain to payment requests and payment confirmations are delayed in making it to their intended recipients. We are working actively to investigate troubleshoot this issue, and will post updates as we know more.
Minor · about 1 month ago · lasted 1 day
An issue at the First Data Omaha processing platform caused most transactions processed using this platform between 8/20/2023 3:19AM - 8/20/2023 10:19AM CDT on the BluePay gateway to fail with the message "Unknown Error". The issue has been resolved. Any transactions that received the error can be reprocessed.
Minor · about 1 month ago · lasted about 4 hours
We have identified an issue within our CardPointe Gateway UAT Environment which may be causing users to receive declines when running authorizations. We are currently working to resolve this issue.
Minor · 2 months ago · lasted 6 days
We are investigating an issue with new CardPointe Integrated Terminal Clover Devices, which may be causing failures during the registration process of new devices. We are currently working to resolve this issue. *PLEASE NOTE: All existing and active terminals in the field are not impacted
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