Is Scratchpay Down? Check current status

Check if Scratchpay is down, official outages, user-reported issues, and outages map.

Current Scratchpay status

Scratchpay is working normally

Updated from Scratchpay official status page a few minutes ago

Scratchpay not working for you?

Scratchpay service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Scratchpay Outage Map

View Scratchpay Reports Map

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Scratchpay recent outages and downtime history

IsDown has tracked 13 incidents since started monitoring Scratchpay status in November 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Scratchpay outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Jun 12, 2025
02:58 PM EDT
Major
Service Degradation
We're investigating an external third party outage in our cloud & log-in credential provider, Goo...
about 9 hours
May 15, 2025
08:39 AM EDT
Major
Unable to process payments through the dashboard
We are currently investigating an issue that prevents users from processing payments through the ...
about 2 hours
Nov 05, 2024
12:17 PM EST
Minor
scratchpay.com is down
We are currently investigating the issue.
about 3 hours
Aug 12, 2024
12:52 PM EDT
Minor
Issues with Payments for Financing
We are aware of a performance degradation with the Payments For Financing service. We are investi...
about 4 hours
Aug 09, 2024
04:45 AM EDT
Major
Some Clinic users getting logged out of dashboard
Some Scratch Pay clinic users are getting logged out of dashboard.scratchpay.com We are currently...
about 16 hours
Jul 18, 2024
10:34 AM EDT
Minor
Practice search is inaccessible
This seems to also affect some users of the practice dashboard.
about 1 hour
Jun 11, 2024
09:54 AM EDT
Major
Error on the loans page
The issue has been identified and a fix is being implemented.
about 2 hours
Jun 06, 2024
02:31 PM EDT
Minor
Unable to send two-chat messages
All users of two-way chat cannot send or receive messages.
about 1 hour
Feb 29, 2024
12:20 PM EST
Minor
Inability to apply for loans
We are currently investigating this issue.
about 1 hour
Dec 18, 2023
05:04 PM EST
Major
Intermediate issues accessing log-in page for account.scratchpay.com
We are currently investigating a reported issue of certain browsers not being able to show the lo...
about 1 hour
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Looking to track Scratchpay outages?

  • Monitor external dependencies in one status page
  • Track status changes in real-time
  • Keep your team or customers informed
  • Create private or public status pages

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User comments about Scratchpay status

See what users are saying about Scratchpay issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

  • Tauna - Not loading - Google maps, location issues, not populating any providers, can't open contact us form. .

  • Stef - We were logged out of account and cannot log back in with correct credentials. .

  • Sarah - Can't login. Website says we are having technical difficulties (after requesting Call me for confirmation code)..

  • Sarah - I can't login. Website says it's having technical difficulties, try again later..

  • Becky - Google extension is blocking log ins .

  • diana - can not send my access code.

Scratchpay components or services current status

Component Status
account.scratchpay.com OK
dashboard.getscratch.com OK
my.scratchpay.com OK
scratchpay.com OK
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Scratchpay provides payment plans for veterinary care, allowing pet owners to pay for medical expenses through simple, straightforward financing options.

Monitoring Scratchpay since November 2023

Tracking 4 Scratchpay services and regions

Need help? Try here:
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Support at website.
Check their status page.

2 incidents in 2025

How to monitor the status of Scratchpay and all your dependencies?

IsDown is a status page aggregator that monitors if Scratchpay and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Scratchpay, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors Scratchpay?

IsDown monitors Scratchpay health in almost real-time

Every few minutes we go to the status page of Scratchpay (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Scratchpay's 4 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in Scratchpay, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Scratchpay and other services.

What you get when monitoring Scratchpay with IsDown

Track Scratchpay incidents and downtimes by severity

IsDown checks Scratchpay official status page for major/minor outages or downtimes. A major outage is when Scratchpay experiences a critical issue that severely affects one or more services/regions. A minor incident is when Scratchpay experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Scratchpay outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with Scratchpay

Scratchpay and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Scratchpay outages and downtimes

IsDown collects all information from the outages published in Scratchpay status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming Scratchpay maintenance events

Scratchpay publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the Scratchpay outages that impact your business

IsDown monitors Scratchpay and all their 4 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Scratchpay but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Scratchpay and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

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Get notified imediatelly when there's an issue with Scratchpay or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Scratchpay and other services.

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Send outage information from Scratchpay and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Scratchpay and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Share Scratchpay status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Scratchpay down?'

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Scratchpay Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect Scratchpay outages, IsDown monitors Scratchpay's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Scratchpay status page monitoring with real-time incident details.
Monitor 4,522+ services including Scratchpay in a single dashboard.
Instant Scratchpay outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Scratchpay official status and user-reported issues.
Maintenance feed for Scratchpay
Granular alerts filtering by Scratchpay components and regions.
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Frequently Asked Questions

Is Scratchpay down today?

Scratchpay isn't down. You can check Scratchpay status and incident details on the top of the page. IsDown continuously monitors Scratchpay official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Scratchpay status?

Scratchpay is currently operational. You can check Scratchpay status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Scratchpay outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Scratchpay down today or just slow?

Currently there's no report of Scratchpay being slow. Check on the top of the page if there are any reported problems by other users.

How are Scratchpay outages detected?

IsDown monitors the Scratchpay official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Scratchpay having an outage right now?

Scratchpay last outage was on June 12, 2025 with the title "Service Degradation"

How to check if Scratchpay is down?

Why use IsDown to monitor Scratchpay instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Scratchpay and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Scratchpay?

IsDown and DownDetector help users determine if Scratchpay is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Scratchpay's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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