Outage in Scratchpay
Unable to process payments through the dashboard
Resolved MajorIncident Report
We are currently investigating an issue that prevents users from processing payments through the web dashboard.
Components affected
Scratchpay dashboard.getscratch.comTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 05/15/2025 02:08PM
This incident has been resolved.
MONITORING
about 1 year ago - at 05/15/2025 01:06PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 year ago - at 05/15/2025 12:45PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 year ago - at 05/15/2025 12:39PM
We are currently investigating an issue that prevents users from processing payments through the web dashboard.
Latest Scratchpay outages
scratchpay.com is currently experiencing an outage - 4 months ago
Severely restricted availability of all services - 7 months ago
Service Degradation - about 1 year ago
scratchpay.com is down - over 1 year ago
Issues with Payments for Financing - almost 2 years ago
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