Outage in Scratchpay

Unable to process payments through the dashboard

Resolved Major

May 15, 2025 - Started 11 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue that prevents users from processing payments through the web dashboard.

Components affected

Scratchpay dashboard.getscratch.com

Need to monitor Scratchpay outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/15/2025 02:08PM

This incident has been resolved.

MONITORING 11 months ago - at 05/15/2025 01:06PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 05/15/2025 12:45PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 05/15/2025 12:39PM

We are currently investigating an issue that prevents users from processing payments through the web dashboard.

Latest Scratchpay outages

scratchpay.com is currently experiencing an outage - about 1 month ago

Severely restricted availability of all services - 4 months ago

Service Degradation - 10 months ago

scratchpay.com is down - over 1 year ago

Issues with Payments for Financing - over 1 year ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook