Outage in Scratchpay

Unable to process payments through the dashboard

Resolved Major
May 15, 2025 - Started 19 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue that prevents users from processing payments through the web dashboard.
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 05/15/2025 02:08PM

This incident has been resolved.

MONITORING 19 days ago - at 05/15/2025 01:06PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 19 days ago - at 05/15/2025 12:45PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 19 days ago - at 05/15/2025 12:39PM

We are currently investigating an issue that prevents users from processing payments through the web dashboard.

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