Outage in Scratchpay

Service Degradation

Resolved Major
June 12, 2025 - Started 14 days ago - Lasted about 9 hours
Official incident page

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Outage Details

We're investigating an external third party outage in our cloud & log-in credential provider, Google, who is experiencing elevated errors at this time. We are monitoring the situation actively, and can relay more as we learn more from the partner
Components affected
Scratchpay scratchpay.com Scratchpay account.scratchpay.com Scratchpay my.scratchpay.com Scratchpay dashboard.getscratch.com
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 06/13/2025 03:59AM

This incident has been resolved.

MONITORING 13 days ago - at 06/12/2025 10:10PM

We are continuing to monitor for any further issues.

MONITORING 14 days ago - at 06/12/2025 09:12PM

Our cloud provider has implemented a fix and we are seeing our applications recover. We will continue to observe and monitor.

IDENTIFIED 14 days ago - at 06/12/2025 07:16PM

Our cloud provider is working on recovering services. We're continuing to monitor and will provide updates shortly.

INVESTIGATING 14 days ago - at 06/12/2025 06:58PM

We're investigating an external third party outage in our cloud & log-in credential provider, Google, who is experiencing elevated errors at this time. We are monitoring the situation actively, and can relay more as we learn more from the partner

Latest Scratchpay outages

Unable to process payments through the dashboard - about 1 month ago
scratchpay.com is down - 8 months ago
Issues with Payments for Financing - 11 months ago
Some Clinic users getting logged out of dashboard - 11 months ago
Practice search is inaccessible - 11 months ago

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