Outage in Scratchpay
Severely restricted availability of all services
Resolved MajorIncident Report
We're experiencing an elevated level of errors due to an issue with one of our service providers and are currently looking into the issue.
Components affected
Scratchpay scratchpay.com Scratchpay account.scratchpay.com Scratchpay dashboard.getscratch.comNeed to monitor Scratchpay outages?
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 11/18/2025 05:08PM
This incident has been resolved.
MONITORING
27 days ago - at 11/18/2025 02:57PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
27 days ago - at 11/18/2025 01:06PM
The issue is identified, but it may take some time before all services are back in full working order.
INVESTIGATING
27 days ago - at 11/18/2025 01:05PM
We're experiencing an elevated level of errors due to an issue with one of our service providers and are currently looking into the issue.
Latest Scratchpay outages
Service Degradation - 6 months ago
Unable to process payments through the dashboard - 7 months ago
scratchpay.com is down - about 1 year ago
Issues with Payments for Financing - over 1 year ago
Some Clinic users getting logged out of dashboard - over 1 year ago
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