Outage in CardConnect

Reporting Delay for 3/20

Resolved Minor
March 26, 2024 - Started about 1 month ago - Lasted 17 days
Official incident page

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Outage Details

Daily funding files for 03/21 are continuing to process. Merchants may notice missing funding detail in CardPointe until these processes are completed. This will affect reporting for transactions settled on 03/20. Please continue to monitor this status for updates regarding a completion time frame.
Components affected
CardConnect CardPointe Desktop
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 04/12/2024 01:32PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 03/29/2024 02:20PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 03/26/2024 09:19PM

Daily funding files for 03/21 are continuing to process. Merchants may notice missing funding detail in CardPointe until these processes are completed. This will affect reporting for transactions settled on 03/20. Please continue to monitor this status for updates regarding a completion time frame.

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