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Outage in Channable

Disrupted order retrieval for Spartoo

Resolved Minor
August 18, 2023 - Started over 2 years ago - Lasted 3 days
Official incident page

Incident Report

We are seeing that our order connections with Spartoo are not successfully retrieving orders. This means that open orders on Spartoo are not currently being imported into Channable. We are investigating the reason for this and are reaching out to Spartoo for updates.
Components affected
Channable Orders

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 08/21/2023 09:49AM

Spartoo confirmed that the issue has been resolved.

MONITORING over 2 years ago - at 08/21/2023 08:55AM

We are no longer seeing problems with the Spartoo order connections. We are monitoring the situation and have asked Spartoo for confirmation that the problem has actually be resolved.

MONITORING over 2 years ago - at 08/21/2023 06:11AM

Unfortunately, the status of this incident remains unchanged and the problem persists. We are contacting Spartoo again.

MONITORING over 2 years ago - at 08/18/2023 01:39PM

Spartoo confirmed there is an anomaly happening within their systems, we'll monitor our systems while they work to resolve this problem.

INVESTIGATING over 2 years ago - at 08/18/2023 01:18PM

We are in contact with Spartoo about the ongoing issue, there is no confirmation from their end about this issue as of yet.

INVESTIGATING over 2 years ago - at 08/18/2023 12:03PM

We have contacted Spartoo and are awaiting an answer from them. Meanwhile we will continue to monitor our systems.

INVESTIGATING over 2 years ago - at 08/18/2023 11:48AM

We are seeing that our order connections with Spartoo are not successfully retrieving orders. This means that open orders on Spartoo are not currently being imported into Channable. We are investigating the reason for this and are reaching out to Spartoo for updates.

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