Outage in ChargeOver

Some users are unable to log in from https://app.chargeover.com

Resolved Minor
May 09, 2023 - Started 12 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Some users are unable to log in at https://app.chargeover.com/ If you are having trouble, you can log in at your account-specific URL immediately instead. For example, log in at https://(your-company-name-here).chargeover.com/admin/ We are investigating, and will provide further updates soon.
Components affected
ChargeOver Main Application
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/09/2023 04:45PM

The login issue has been resolved.

IDENTIFIED 12 months ago - at 05/09/2023 04:26PM

We have identified the login issue, and are working on a fix.

You can continue to log in at https://(your-company-name).chargeover.com/admin/ while we work towards a fix.

This issue does NOT affect any scheduled processes. Invoices were created, and payments were run as scheduled, without problem.

INVESTIGATING 12 months ago - at 05/09/2023 03:22PM

Some users are unable to log in at https://app.chargeover.com/

If you are having trouble, you can log in at your account-specific URL immediately instead.
For example, log in at https://(your-company-name-here).chargeover.com/admin/

We are investigating, and will provide further updates soon.

Latest ChargeOver outages

Delayed processing of search / sync to 3rd-party platforms / email sending - 5 months ago
ChargeOver main application is unavailable - 10 months ago
In-app pages are not loading correctly; trouble logging in - 12 months ago
Processing Delays - almost 2 years ago
Delay in processing payments, syncing data to external services (QuickBooks, Salesforce, etc.) - over 2 years ago

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