Outage in ChargeOver

Delayed processing of search / sync to 3rd-party platforms / email sending

Resolved Minor
December 04, 2023 - Started 5 months ago - Lasted about 8 hours
Official incident page

Need to monitor ChargeOver outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including ChargeOver, and never miss an outage again.
Start Free Trial

Outage Details

ChargeOver is experiencing delays when syncing data to 3rd-party platforms (Salesforce, QuickBooks, Xero, etc.) and some delays with search and email sending. We are investigating the delays.
Components affected
ChargeOver Search ChargeOver Email Sending ChargeOver Integrations
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/05/2023 12:58AM

This issue has been resolved. A postmortem will follow.

MONITORING 5 months ago - at 12/04/2023 09:47PM

We are continuing to monitor to ensure that all 3rd-party integration syncs catch up.

MONITORING 5 months ago - at 12/04/2023 08:14PM

3rd-party integrations sync is continuing to catch up, and now impacting only a small percentage of users.

We are continuing to monitor the sync.

IDENTIFIED 5 months ago - at 12/04/2023 05:23PM

We have identified the cause of the degraded performance, and are working towards a resolution.

Search and email sending is performing normally now. Sync to 3rd-party integrations is catching up, but still delayed.

INVESTIGATING 5 months ago - at 12/04/2023 05:05PM

ChargeOver is experiencing delays when syncing data to 3rd-party platforms (Salesforce, QuickBooks, Xero, etc.) and some delays with search and email sending.

We are investigating the delays.

Latest ChargeOver outages

ChargeOver main application is unavailable - 10 months ago
In-app pages are not loading correctly; trouble logging in - 12 months ago
Some users are unable to log in from https://app.chargeover.com - 12 months ago
Processing Delays - almost 2 years ago
Delay in processing payments, syncing data to external services (QuickBooks, Salesforce, etc.) - over 2 years ago

The easiest way to monitor ChargeOver and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3155 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE