Outage in ChargeOver

First Data / Payeezy is experiencing a widespread network outage

Resolved Minor
September 02, 2020 - Started over 3 years ago - Lasted over 1 year
Official incident page

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Outage Details

First Data (Payeezy, BluePay, and a backend to many other payment processors) is currently experiencing a network outage. Merchants using Payeezy as a payment processor may see sporadic gateway timeouts / connection errors / other errors until First Data resolves this issue. First Data was unable to give us an ETA at this time, but as we get more information from them, we will provide updates.
Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 09/02/2020 11:58PM

First Data has informed us that the problem is resolved.

First Data has not provided a root cause or any other information about the issue at this time.

MONITORING over 3 years ago - at 09/02/2020 11:41PM

The ChargeOver team is continuing to monitor this situation. First Data has not yet provided an ETA or status update. They are aware of the issue and are working to resolve it.

As we get more information from First Data, we will provide further updates.

MONITORING over 3 years ago - at 09/02/2020 08:29PM

We continue to monitor this situation. First Data has not responded to our team with an ETA or status update at this time, but we are seeing much better connectivity and much improved processing with First Data now.

As we get more information from First Data, we will provide further updates.

MONITORING over 3 years ago - at 09/02/2020 05:09PM

First Data (Payeezy, BluePay, and a backend to many other payment processors) is currently experiencing a network outage.

Merchants using Payeezy as a payment processor may see sporadic gateway timeouts / connection errors / other errors until First Data resolves this issue.

First Data was unable to give us an ETA at this time, but as we get more information from them, we will provide updates.

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