Outage in Chili Piper

Longer than expected loading times

Resolved Minor
September 21, 2023 - Started over 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

Some users have reported longer loading times and issues saving Chili Piper assets. They are mainly affecting Distro. Our Site Reliability team is aware of the problem and is working on a solution. We anticipate a fix will be implemented soon.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/21/2023 07:38PM

We have successfully resolved the issue with Distro Logs that was affecting a small group of customers.

Thank you for your patience while we worked to fix the problem.

IDENTIFIED over 1 year ago - at 09/21/2023 05:48PM

Our Site Reliability team has stabilized all affected functionalities except for Distro, which is still experiencing slowness.

The engineering team is currently working on a permanent fix.

We appreciate your understanding.

IDENTIFIED over 1 year ago - at 09/21/2023 02:20PM

Our Site Reliability team identified an issue in one of our databases. They are currently working on the fix.

INVESTIGATING over 1 year ago - at 09/21/2023 01:50PM

Some users have reported longer loading times and issues saving Chili Piper assets. They are mainly affecting Distro.

Our Site Reliability team is aware of the problem and is working on a solution. We anticipate a fix will be implemented soon.

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