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Outage in Chili Piper

Chili Cal Links displaying a "Something Went Wrong" page

Resolved Major
April 30, 2025 - Started 12 months ago - Lasted about 12 hours
Official incident page

Incident Report

Some users are experiencing issues when accessing Chili Cal scheduling links. In certain cases, the links fail to load and instead display a "Something Went Wrong" error screen. This behavior is not affecting all links, but the issue appears to occur intermittently across multiple users. Our team is actively investigating the root cause of the issue and working to restore normal functionality as soon as possible. Updates will be provided as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 04/30/2025 10:10PM

This incident has been resolved.

MONITORING 12 months ago - at 04/30/2025 01:08PM

The underlying issue appears to have been caused by caching which naturally took time to clear. Our team has forced the instances to clear and we should see service recovered now. Local cache may still be a factor in displaying these pages, so please try clearing browser cache if you see the issue remain.

Our team is monitoring from this point forward to ensure it's fully resolved.

INVESTIGATING 12 months ago - at 04/30/2025 10:32AM

Some users are experiencing issues when accessing Chili Cal scheduling links. In certain cases, the links fail to load and instead display a "Something Went Wrong" error screen. This behavior is not affecting all links, but the issue appears to occur intermittently across multiple users.

Our team is actively investigating the root cause of the issue and working to restore normal functionality as soon as possible. Updates will be provided as more information becomes available.

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