Outage in Chili Piper

User's Google Calendar Availability not being displayed

Resolved Major
September 21, 2023 - Started 8 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Some customers who use Google Calendar and attempt to book appointments via Instant Booker are experiencing problems. The problem is linked to a recent issue that occurred on Google Calendar, which is explained on this page: https://www.google.com/appsstatus/dashboard/incidents/7uJZ5F1Uy4n1n74iMacQ. Due to this issue, some users may have problems with their availability on online booking links. We are closely monitoring the situation and expect that Instant Booker and user availability will return to normal once Google resolves the problem.
Components affected
Chili Piper Google Calendar Chili Piper Instant Booker Chili Piper Booking Links Chili Piper Calendar events
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/21/2023 07:36PM

The issue with Google Calendar has been resolved, and the user's availability is now functioning correctly in Chili Piper.

For further details regarding the impact, kindly refer to the Google Status page at
https://www.google.com/appsstatus/dashboard/incidents/7uJZ5F1Uy4n1n74iMacQ

MONITORING 8 months ago - at 09/21/2023 03:31PM

Some customers who use Google Calendar and attempt to book appointments via Instant Booker are experiencing problems.

The problem is linked to a recent issue that occurred on Google Calendar, which is explained on this page: https://www.google.com/appsstatus/dashboard/incidents/7uJZ5F1Uy4n1n74iMacQ.

Due to this issue, some users may have problems with their availability on online booking links.

We are closely monitoring the situation and expect that Instant Booker and user availability will return to normal once Google resolves the problem.

Latest Chili Piper outages

Timeout and Loading Issue - 7 months ago
Loading and timeout issues for a subset of customers - 7 months ago
Longer than expected loading times - 8 months ago
Instant Booker Unable to Load - Server Error - 8 months ago
Instant Booker not accessible - 8 months ago

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