Outage in ClassLink

LaunchPad My Apps Loading Issue

Resolved Minor
January 25, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an issue with My Apps. Users are experiencing loading issues with My Apps after logging in. As a result, apps are not loading. The teams are currently working to restore functionality as quickly as possible.
Components affected
ClassLink My Apps
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/25/2024 01:58PM

We received more updates from a handful of other customers that their webfilter is blocking URLs. They are back to normal. District IT admins, please check your web filters. The issue does not appear to be on our end however, the ClassLink teams investigating this issue are waiting on webfilter reports from customers for further analysis. Thank you.

IDENTIFIED 3 months ago - at 01/25/2024 01:37PM

We received a report from a customer that their web filter was blocking URLs. They addressed it and are no longer experiencing loading issues. We're not yet certain if their web filter had an update overnight. Please check your web filter reports or your browser debug window for any blocked URLs. In the meantime, our teams are still reviewing our systems and gathering additional information from our customers via our ticketing system. Thank you for your patience.

IDENTIFIED 3 months ago - at 01/25/2024 01:00PM

We have identified an issue with My Apps. Users are experiencing loading issues with My Apps after logging in. As a result, apps are not loading. The teams are currently working to restore functionality as quickly as possible.

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