Outage in Clearhaus
Transaction gateway: Intermittent service disruption for authorization transactions
Resolved Minor
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Outage Details
Components affected
Clearhaus Gateway API (gateway.clearhaus.com)Latest Updates ( sorted recent to last )
No further errors observed.
From 2023-04-08T17:03:47Z to 2023-04-08T17:09:21Z we saw authorizations being consistently failing. Our clients received status code 50000 and message “failed processing transaction with upstream, state unknown”. Upon manual inspection, we are able to deduce that none of the failed authorizations were successful. Voids and Mastercard credits were equally impacted.
Neither debits, captures, refund, nor Visa credits were impacted.
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