Outage in Clearhaus

Transaction gateway: Processing issue for Mastercard authorizations and voids

Resolved Minor
November 09, 2021 - Started over 2 years ago - Lasted 5 months
Official incident page

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Outage Details

We have been experiencing an upstream processing issue for Mastercard authorizations and voids since 2021-11-09 21:54 UTC.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 11/10/2021 12:33AM

Upstream has acknowledged the incident and resolved it by switching processing to secondary systems. Processing has been stable since 2021-11-09 23:01 UTC. No further interruptions are anticipated.

MONITORING over 2 years ago - at 11/09/2021 11:30PM

We are again noticing Mastercard authorizations and voids being approved since 2021-11-09 23:01 UTC.

INVESTIGATING over 2 years ago - at 11/09/2021 10:51PM

We have been experiencing an upstream processing issue for Mastercard authorizations and voids since 2021-11-09 21:54 UTC.

Latest Clearhaus outages

Transaction gateway: Declined Visa authorizations - 1 day ago
Merchant API and my.clearhaus.com: Missing references - 4 months ago
Transaction gateway: Failure for some subsequent-in-series Visa authorizations - 7 months ago
Mastercard clearings missing - 8 months ago
Transaction gateway: Intermittent service disruption for authorization transactions - 10 months ago

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