Outage in Cleeng

[Churn IQ 2.0] Service degradation

Resolved Minor
June 15, 2023 - Started almost 2 years ago
Official incident page

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Outage Details

We are encountering a degradation of service with regards to the Churn IQ dashboard. This issue has led to an interruption in the display of the reporting tables. Our team of engineers is actively investigating the matter, and we shall provide regular updates as the situation progresses.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 06/15/2023 03:42PM

This incident has been resolved.

IDENTIFIED almost 2 years ago - at 06/15/2023 03:22PM

This incident has been investigated. The drill-in components in the reporting graphs have been identified as being at fault and our team is currently working on an update to restore their functionality. The remaining reporting metrics and export data were not affected in the incident.

INVESTIGATING almost 2 years ago - at 06/15/2023 01:24PM

We are encountering a degradation of service with regards to the Churn IQ dashboard. This issue has led to an interruption in the display of the reporting tables. Our team of engineers is actively investigating the matter, and we shall provide regular updates as the situation progresses.

Latest Cleeng outages

Core Platform - Service Degradation - about 1 month ago
15 minutes data autorefresh is not running automatically - 4 months ago
We are currently experiencing an issue with drill-fields in the ChurnIQ dashboards - 5 months ago
Delayed customer email delivery - 6 months ago
[Churn IQ 2.0] Service degradation - 9 months ago

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