Outage in Cleeng

ChurnIQ data from Sept 8th 12:00 to Sept 10th 18:30 may not be fully reliable.

Resolved Minor
September 10, 2023 - Started over 1 year ago - Lasted 5 days
Official incident page

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Outage Details

ChurnIQ is current with data from 18:30 CEST on 10th Sept 2023 and onwards. However, because of a possible glitch with a third party data ingestion tool, we will rerun the data ingestion from production database to reporting data warehouse from Friday (8th Sept) 12:00 to Sunday (10th Sept) 18:30. This may lead some updating of the churnIQ data in that time period. We hope to be able to finish by end of Monday (11th Sept) CEST time.
Components affected
Cleeng ChurnIQ
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/15/2023 08:07AM

This incident has been resolved.

MONITORING over 1 year ago - at 09/11/2023 09:40PM

Our third party data stream tool has confirmed that the data is consistent and there is no known mismatch of data between production data and data warehouse. However, we are going to do some additional monitoring.

IDENTIFIED over 1 year ago - at 09/10/2023 08:48PM

ChurnIQ is current with data from 18:30 CEST on 10th Sept 2023 and onwards. However, because of a possible glitch with a third party data ingestion tool, we will rerun the data ingestion from production database to reporting data warehouse from Friday (8th Sept) 12:00 to Sunday (10th Sept) 18:30. This may lead some updating of the churnIQ data in that time period. We hope to be able to finish by end of Monday (11th Sept) CEST time.

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We are currently experiencing an issue with drill-fields in the ChurnIQ dashboards - 5 months ago
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[Churn IQ 2.0] Service degradation - 9 months ago

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