Outage in Clever

Skyward Autosync Error

Resolved Minor
May 13, 2022 - Started almost 2 years ago - Lasted about 6 hours
Official incident page

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Outage Details

Some districts with Skyward Autosync are experiencing a sync error. Our engineers are investigating the issue, but we suspect it might be due to a recent upgrade to Skyward version 05.22.02.00.08. As soon as we have more information, we will provide an update. While our team continues to look into this, we suggest also reaching out to your Skyward contact or their Support team to make them aware of the issue as well. We apologize for any inconvenience this is causing.
Components affected
Clever Skyward
Latest Updates ( sorted recent to last )
IDENTIFIED almost 2 years ago - at 05/13/2022 09:08PM

Skyward has confirmed that they are aware of the Skyward Autosync errors and have made Group RMA 5049549 available to load to correct the issue for those who are impacted. If you are in need of further assistance with loading Group RMA 5049549, please reach out to your Skyward contact or their Support team for further assistance.

INVESTIGATING almost 2 years ago - at 05/13/2022 03:23PM

Some districts with Skyward Autosync are experiencing a sync error. Our engineers are investigating the issue, but we suspect it might be due to a recent upgrade to Skyward version 05.22.02.00.08. As soon as we have more information, we will provide an update.

While our team continues to look into this, we suggest also reaching out to your Skyward contact or their Support team to make them aware of the issue as well.

We apologize for any inconvenience this is causing.

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