Never miss when your external dependencies are down. Instant notifications when there are outages.
Resolved Minor Skyward Autosync Error
Some districts with Skyward Autosync are experiencing a sync error. Our engineers are investigating the issue, but we suspect it might be due to a recent upgrade to Skyward version 05.22.02.00.08. As soon as we have more information, we will provide an update. While our team continues to look into this, we suggest also reaching out to your Skyward contact or their Support team to make them aware of the issue as well. We apologize for any inconvenience this is causing.
Resolved Minor District syncs are delayed processing
District syncs are experiencing delays in processing. We’ve addressed the issue, and we’ll continue to monitor for further errors and notify once the incident is completely resolved.
Resolved Minor SFTP Timeout Error
We are aware of reports for districts that are receiving a timeout error when trying to sync via SFTP. This is preventing the SFTP sync for some Districts from processing. We have identified the error causing the SFTP sync from processing and are working on a resolution. We are sorry for the issue and will provide an update when the SFTP sync is operating as normal. Thank you for your patience.
Resolved Minor Clever Academy service outage
The platform provider for Clever Academy is currently experiencing issues. As a result, The Clever Academy website and courses are currently unavailable. We are monitoring the situation and will provide updates as available.
Resolved Minor Clever Support Experiencing Issues
Clever Support is experiencing an issue that is impacting our ability to support our customers. This may cause a delay in the response time and/or resolution to your support request. Our team is working to resolve the issue and will provide regular status updates! In the meantime, you can still access our Help Site at support.clever.com to troubleshoot your issue or submit a ticket to Clever Support. We apologize for any inconvenience this may cause and will be updating our status page as new developments arise. Thank you!
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