Clever Status

Resolved Clever Support currently unavailable

We have identified an issue with our Help Center and Help Desk platform availability. This is preventing the ability to submit new support cases and the ability to call our support team. Our team is investigating with our platform provider, and will provide updates as available.

Resolved Clever Help Center articles not displaying on desktop

We have identified an issue with Help Center article content displaying on support.clever.com on desktop devices. Our team is investigating with our platform provider and will provide updates as available. As a workaround, article content is still visible in mobile device views.

Resolved Clever Managed: Infinite Campus API (v1p1)

Districts with a Clever managed Infinite Campus API (v1p1) sync are experiencing sync errors. We’re currently investigating the issue and will provide regular status updates. Thank you for your patience!

Resolved SFTP Sync receiving "Error message from Server"

We have received reports that some districts are receiving the error "Error message from server: write /tmp/sftp493047322: no space left on device" when uploading files to Clever. We are investigating the issue and will provide regular status updates as we work towards a resolution.

Resolved Clever Help Center articles not displaying on desktop

We have identified an issue with Help Center article content displaying on support.clever.com on desktop devices. Our team is investigating with our platform provider and will provide updates as available. As a workaround, article content is still visible in mobile device views.

Resolved District Dashboard errors for Clever Admins

The District Dashboard is currently experiencing errors for some Clever Admins. We're investigating the issue and will provide regular status updates.

Resolved District Sync Failures

Monitoring - All district syncs running between 3:50AM PST and 6:00AM PST this morning failed. We have since identified the issue, applied the fix, restarted all failed syncs, and are currently monitoring. New sync completions may be delayed up to an hour as we process the backlog.

Resolved Clever Messaging intermittently failing to load

Clever Messaging is intermittently failing to load for teachers, students, and guardians, due to an issue with an underlying service provider. We will provide an update when service is back to normal.

Resolved Single Sign-On (SSO) errors

Single Sign-On (SSO) is experiencing errors for some users. This is resulting in users being unable to view and login to applications from the Clever Portal. We're investigating the issue and will provide regular status updates.

Resolved Elevated Error Rates for Clever Single Sign-On

We are seeing increased Single Sign On errors for Active Directory-based authentication methods. This is preventing some students, teachers, and staff from logging in to the Clever Portal. We have identified the source of the issue and are working on mitigating it.