Outage in Cloudinary

Elevated errors when making requests to remote servers and storage services

Resolved Major
July 24, 2023 - Started 10 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating reports of errors and timeouts occurring when attempting to fetch remote files. The scope appears to be limited to copying assets from a remote Media Source for Media Optimizer, The "fetch" and "auto-upload" features of Programmable Media, and the ability to upload a file by passing a remote URL to our Upload APIs.
Components affected
Cloudinary Upload API - AP Cloudinary Upload API - US Cloudinary Upload API - EU Cloudinary Media Delivery
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/24/2023 06:28PM

This incident has been resolved.

MONITORING 10 months ago - at 07/24/2023 05:46PM

A fix has been deployed and we are continuing to monitor the results.

Outbound requests are being processed successfully, and related features should be working as normal, including Media Optimizer, Fetching remote media assets, Webhooks notifications, and auto-upload of assets from a remote storage location.

IDENTIFIED 10 months ago - at 07/24/2023 05:26PM

We have identified the source of the issue and are working on a resolution now.

INVESTIGATING 10 months ago - at 07/24/2023 04:49PM

We are continuing to investigate the issue. The scope of the issue has been updated to include other outbound requests such as Webhooks notifications

INVESTIGATING 10 months ago - at 07/24/2023 04:43PM

We are currently investigating reports of errors and timeouts occurring when attempting to fetch remote files.

The scope appears to be limited to copying assets from a remote Media Source for Media Optimizer, The "fetch" and "auto-upload" features of Programmable Media, and the ability to upload a file by passing a remote URL to our Upload APIs.

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