Outage in CommCare HQ

Degraded performance affecting the publishing of applications using an app code on india.commcarehq.org

Resolved Minor
October 31, 2023 - Started 6 months ago - Lasted about 24 hours
Official incident page

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Outage Details

Dear users, We have identified an issue on india.commcarehq.org, where users will be faced with an error message upon trying to publish an application to mobile using an "app code". Our development team is confident that this issue will be resolved soon, however, a current known workaround would be to publish applications by scanning the "application barcode" instead. We apologise for any inconvenience that this is causing.
Components affected
CommCare HQ App Release Management
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/01/2023 06:00AM

Dear users,

Our development team has confirmed that the issue has now been resolved. You will now be able to generate an app code when attempting to publish an application.

We sincerely apologise for the inconvenience this has caused.

IDENTIFIED 6 months ago - at 10/31/2023 06:25AM

Dear users,

We have identified an issue on india.commcarehq.org, where users will be faced with an error message upon trying to publish an application to mobile using an "app code". Our development team is confident that this issue will be resolved soon, however, a current known workaround would be to publish applications by scanning the "application barcode" instead.

We apologise for any inconvenience that this is causing.

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