Is CommCare HQ Down?

CommCare HQ status is operational

Latest CommCare HQ Outages

Check the stats and details of the latest CommCare HQ outages and issues

0 Outages in the last 7 days
2 Outages in the last 30 days
18 Days since last incident

Minor Resolved · 18 days ago · lasted about 1 hour

Multi Select on Case Search is causing Errors for users

Dear Users, Multi Select on Case Search is causing Errors for users in CommCare Webapps for a subset of users. We have a response team investigating the issue with the highest priority. We apologize for the inconvenience.

Major Resolved · 21 days ago · lasted 18 minutes

Outage of Web Apps and App Preview on

We are currently facing an issue with web apps app preview where users are facing errors and are unable to use either of the two on Our development team is actively investigating this issue and we will provide an update in the next 15 minutes.

Minor Resolved · about 1 month ago · lasted about 1 hour

Performance degradation.

Dear Users, we are seeing a degradation in the performance affecting CommCare HQ. Our response team is treating this with the highest priority and are taking actions to return performance to normal. Thank you for your continued patience while we work to resolve this issue. We will provide an update in the next 15 minutes.

Minor Resolved · started 2 months ago

Degraded Performance with Web Apps on

Dear users, We are observing an issue in the Web Apps UI where users are unable to use the pagination in the case list. Our developers are working to address this issue with high priority. We apologise for the inconvenience.

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Minor Resolved · started 3 months ago

Outage of Project Reports on

Dear users, our engineers have identified an issue on CommCare HQ where users may be facing errors when accessing project reports. Our developers are actively investigating this issue. We will post an update on this issue in the next 15 mins. We apologize for the inconvenience that this is causing.

Minor Resolved · started 3 months ago

Intermittent errors on

Dear users, we're currently experiencing an issue on CommCare HQ where users may see an error message when trying to access HQ, submit forms or sync with server on Webapps and Mobile Devices. Our developers are looking into this with high priority and we'll provide an update in the next 15 mins on the status of the issue.

Minor Resolved · started 3 months ago

Degraded Performance with Data Forwarding on

Dear users, our engineers have identified an issue on CommCare HQ where users maybe facing delays with data forwarding. Our developers have implemented a solution which should help reduce this and actively monitoring this. There currently is a delay of 3 Hours and 25 minutes. We will post an update on this issue in the next hour. We apologize for the inconvenience that this is causing.

CommCare HQ Components

Check the current status of the components

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Frequently Asked Questions

Is CommCare HQ down right now? What is CommCare HQ current status?
CommCare HQ seems to be up and running. We've updated the status 1 minute ago.
Was CommCare HQ down today?
CommCare HQ is up and running now. In the last 24 hours there has 0 outages.
I'm having issues with CommCare HQ, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
CommCare HQ outage? How can I monitor CommCare HQ?
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