Outage in CommCare HQ

Outage on www.commcarehq.org

Resolved Major
October 16, 2025 - Started 3 days ago - Lasted 36 minutes
Official incident page

Incident Report

Dear Users, We are currently experiencing a service outage on www.commcarehq.org. Our development team has identified the root cause already and is actively working to restore full service as soon as possible. We sincerely apologise for the inconvenience and appreciate your patience and understanding. – Dimagi Support
Components affected
CommCare HQ Form Builder CommCare HQ Bulk Case Import CommCare HQ User Management CommCare HQ Web Apps CommCare HQ SMS / Messaging CommCare HQ App Release Management CommCare HQ Data Exports CommCare HQ Syncs with CommCare HQ Project Reporting CommCare HQ Form Submissions CommCare HQ CommCare APIs

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/16/2025 05:57AM

Dear Users,
We’re happy to share that all services have now been fully restored. Our tech team has resolved the issue, and systems are operating normally.
We sincerely apologise for the earlier interruption and appreciate your patience. Please don’t hesitate to reach out to us at support@dimagi.com if you have any questions or notice any further issues.

– Dimagi Support

IDENTIFIED 3 days ago - at 10/16/2025 05:39AM

Dear Users,

We are currently experiencing a service outage on www.commcarehq.org. Our development team has identified the root cause already and is actively working to restore full service as soon as possible.

We sincerely apologise for the inconvenience and appreciate your patience and understanding.

– Dimagi Support

Latest CommCare HQ outages

Web Apps Outage on india.commcarehq.org - about 1 month ago
Outage on india.commcarehq.org - 4 months ago
Degraded performance with Reporting, Data Exports and Bulk Data Editing Tool on CommCare HQ - 4 months ago
Service interruption on www.commcarehq.org: Unable to add or save questions in Form Builder - 5 months ago
Degraded performance affecting data exports, reporting and APIs on www.commcarehq.org - 5 months ago

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