Outage in CommCare HQ

Service interruption on www.commcarehq.org: SMS gateway provider issue

Resolved Minor
November 02, 2023 - Started 6 months ago - Lasted 4 days
Official incident page

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Outage Details

We have identified an issue with our third-party SMS gateway provider that is preventing SMS alerts from being sent. Our team is working hard to fix this issue and we hope to have this resolved as soon as possible. In the meantime, SMS messages from projects using the Syniverse gateway are no longer being sent. We apologize for any inconvenience caused and will continue to keep you updated with any further status changes. Please note that our CommCare messaging service is fully functional as intended. The gateways are encountering an issue and we expect them to resolve this soon.
Components affected
CommCare HQ SMS / Messaging
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/06/2023 11:03PM

Dear users, the issue with our third-party SMS gateway provider has been resolved and all SMS messages using that gateway are being sent. We apologize for any inconvenience caused and as always please reach out to support@dimagi.com with any questions.

IDENTIFIED 6 months ago - at 11/02/2023 10:32PM

Our team continues to work hard on resolving this issue. We will continue to keep you updated with any and all status changes and apologize for any inconvenience.

IDENTIFIED 6 months ago - at 11/02/2023 04:08PM

We have identified an issue with our third-party SMS gateway provider that is preventing SMS alerts from being sent. Our team is working hard to fix this issue and we hope to have this resolved as soon as possible. In the meantime, SMS messages from projects using the Syniverse gateway are no longer being sent. We apologize for any inconvenience caused and will continue to keep you updated with any further status changes.

Please note that our CommCare messaging service is fully functional as intended. The gateways are encountering an issue and we expect them to resolve this soon.

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