Outage in CommCare HQ

Degraded performance affecting Web Apps on www.commcarehq.org

Resolved Minor
February 08, 2024 - Started 3 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Dear users, Some users are encountering errors on Web Apps, which may be causing disruptions in their workflow. Our team is actively investigating the issue to determine its cause and implement a resolution promptly. We appreciate your patience and understanding as we work to resolve this matter.
Components affected
CommCare HQ Web Apps
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/08/2024 05:13PM

Dear users,

Our developers have resolved the issue in Web Apps.

Please note that for those users who were facing errors in their apps, you will need to create a new build of your application to see the changes.

If you have any questions, please send a ticket to support@dimagi.com.

Thank you again for your patience and understanding.

IDENTIFIED 3 months ago - at 02/08/2024 04:15PM

Dear users,

Thank you for your patience and understanding as we have worked toward resolving this matter. We are confident in a fix and are implementing it now.

We will update you again within the next 30 minutes.

IDENTIFIED 3 months ago - at 02/08/2024 03:21PM

We are continuing to work on the fix for this issue.

We appreciate your patience and understanding as we work to resolve this matter.

IDENTIFIED 3 months ago - at 02/08/2024 02:22PM

Dear users,

The problem causing errors on Web Apps has been identified by our developers, who are now working on a solution.

We thank you for your patience and understanding as we strive to resolve this issue.

INVESTIGATING 3 months ago - at 02/08/2024 01:41PM

Dear users,

Some users are encountering errors on Web Apps, which may be causing disruptions in their workflow. Our team is actively investigating the issue to determine its cause and implement a resolution promptly.

We appreciate your patience and understanding as we work to resolve this matter.

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