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Summary of impact: On 13 June 2023 between 10AM-11AM, application icons in Core Practice did not display correctly for some users.
Root Cause: After investigation we have identified that this incident is related to some unexpected downtime from our hosting provider for icon package.
Mitigation: Currently the issue has been resolved and icons should appear correctly in Core Practice. Please refresh your browser cache.
Next steps: Our engineering team is working on a solution with our service provider to mediate this issue for future events.
We have identified application icons in Core Practice may not display correctly for some users.
Our team is currently investigating the issue working towards a resolution.
We appreciate your patience and understanding.
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