We continuously monitor the official Core Practice status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Core Practice outages.
Major Resolved · 2 months ago · lasted about 2 hours
Starting at 06:30PM SYDNEY Time, we're aware of a connectivity issue relating to Service Provider Microsoft Azure. We have temporarily restored some services in Core Practice but some users may still experience degraded performance. We are actively investigating and will share updates as soon as more is known.
Minor Resolved · started 6 months ago
Elevated level of application errors
We're experiencing an elevated level of application errors and are currently looking into the issue.
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Minor Resolved · started 9 months ago
Elevated Application Errors when sending Online Form
Summary of impact: From 08:00AM to 12:00PM AEDT (approx) on 22 June 2022, we're experiencing an elevated level of application errors when trying to send Online Form using email or sms. During this time some users may not be able to send Online Form. Root Cause: We are investigating the root cause may be related to third party integration related to short link service. Mitigation: As a workaround we are recommending users to use Online Form Cast feature to send to iPad during this time. Next steps: We are releasing an emergency hotfix, will provide further update once this is released.
Minor Resolved · started 11 months ago
Core Practice Bridge connectivity
Between 8:00AM and 10:00AM AEDT (approx) on 03 May 2022, we have identified one of our server may have intermittently experienced connectivity issue, during this time your Core Practice Bridge Software for HICAPS or Media Bridge may not work as expected.
Minor Resolved · started over 1 year ago
Issue with Application Icon
We have identified application icons in Core Practice may not display correctly for some users.
Minor Resolved · started over 1 year ago
New message status appear for all Appointments
Some users may be experiencing New message status appear for all Appointments. Our Development team is currently investigating issues related to recent update which create incorrect appointment cache.
Minor Resolved · started over 1 year ago
Elevated Application Errors
We're experiencing an elevated level of application errors When trying to login using two-step authentication or sending SMS. We are currently looking into the issue with SMS provider.
Yser-reported problems for Core Practice in the last 12 hours. It's a collection of user reports from different sources.
Check the current status of the components
Core Practice is online dental software made in Australia. Use Core Practice to manage schedules, patient records, invoicing, reporting & more all in the cloud. Call us on 1300 863 514.
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