TheraNest Status
Check if TheraNest is down, recent outages, user-reported issues, and outages map.
Is TheraNest down right now?
TheraNest is working normally
Last checked from TheraNest's status page a few minutes ago
Check if TheraNest is down, recent outages, user-reported issues, and outages map.
TheraNest is working normally
Last checked from TheraNest's status page a few minutes ago
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 94 incidents since started monitoring TheraNest status in December 2022. We collect data from 4484+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
May 21, 2025
12:10 PM EDT
|
Never Acknowledged | Widespread service slowdown and access issues | 36 minutes |
|
Jan 29, 2025
08:55 PM EST
|
Major | Recovering: Intermittent Login Issues and Slow Load Times | 2 days |
|
Jan 29, 2025
01:13 PM EST
|
Major | Intermittent Loading Issues | 2 days |
|
Aug 12, 2024
09:57 AM EDT
|
Major | NewCrop is currently experiencing connectivity issues and timeouts. Our engineers are investigati... | about 23 hours |
|
Jan 17, 2024
10:24 AM EST
|
Major | Temporary Performance Issue | about 4 hours |
|
Jan 17, 2024
10:14 AM EST
|
Never Acknowledged | Possible Outage Indicated by User Reports | 34 minutes |
|
Aug 16, 2023
10:17 AM EDT
|
Never Acknowledged | Possible Outage Indicated by User Reports | 42 minutes |
|
Jun 28, 2023
02:09 PM EDT
|
Major | Some customers are experiencing login issues | about 1 hour |
|
Jun 22, 2023
11:14 AM EDT
|
Never Acknowledged | Possible Outage Indicated by User Reports | 32 minutes |
|
Jun 22, 2023
08:44 AM EDT
|
Never Acknowledged | Possible Outage Indicated by User Reports | 31 minutes |
sarah
not getting login codes for hours
Ashley
Validation errors with virtual sessions - nothing will load.
Evan
Extremely lagging and slow fix it
Tim
TheraNest note section has be down for the last 48 hours and counting. You can’t save progress notes. They are down playing this to customers. It appears to be unfixable. This is critical for an EHR platform.
Kellie
I am getting this message when I try to upload claims "Error during X12 batch processing"
Ruth
The system must be down as we cannot log in.
RL
Not loading. Cannot login.
Bailey
Slow to load, or just not loading at all
RL
So slow, sometimes it's not loading at all
DY
The app is running slow. Delayed loading.
Lisa
I am unable to login using Chrome
cara
extremely slow and glitching
Lauren
Website won’t load, very slow and lagging
Clarisa
Unable to access website
Nancy
Not working on 2/25/25, 4:53 pm Eastern time
Barbara
Blank screen with "Loading..." in top left corner when trying to save an appointment.
Mariena
Intermittent loading issues. Multiple pages are not loading.
Maria
Not loading can't see anything
Alicia
I can't enter client notes or bill for services or see daily/weekly calendar views. Basically, every feature essential for running my practice. Over two business days of outages, I have received two messages: one alerting me to "slow loading times" and another telling me the problem was resolved....
Beth
The login page is not loading. Error: This site can’t be reached https://austinfc.theranest.com/home/signin is unreachable. ERR_ADDRESS_UNREACHABLE
Renee
Draft claims not opening /o error msg, elig. not processing w/o error msg
Barbara
Still having issues once logged in...will not save changes to calendar
Karen
Not allowing me to login. Stating there is an error.
Len
Unable to see provider schedule
Barbara
cannot log into my provider account
McKenna
lagging very badly, not loading
Michele
It's not loading, just buffering.
Lauren
Theranest will not load at all. I can't get past the log in page
Laurie
slow page loads; unable to create invoices probably because of slowness
Michael
Not loading after signing in. I restarted my computer and closed all other apps but still not loading.
Anna
Theranest seems to be very slow/down
Kelsey
Painfully slow load times no matter what browser
Abby
Slow loading - every page
Heidi
page slow to load/not loading
M
Scheduled appointments not loading
Michaela
Patient progress notes are not loading. Loading very slowly and its not my internet connection.
Renee
Secondary claim calendar freezes on screen and will not allow other edits
Jamal
Officeally is not opening up in my browser
Mariska
Theranest is not opening to the main page when you login.
David
The phone app gives me an error message that I don't have permission to use the app. I have been using the app every day for the past 7 months. What is going on?
Jared
Keeps telling me my organization doesn't have access to the mobile app (although I typically use it all the time). Will not let me sign in.
Beth
Theranest is not loading after sign-in. I can only open it in incognito in Google Chrome.
Kim
unable to change password that is required and unable to login at all
Owen
Will not open on browser
k
I get a blank screen when I log in
Lemar
Not allowing to to access documents, schedule payment, and pay history
Theresa
Cannot login says password invalid...for all of my coworkers as well
Pam
I couldn't log in The message I received is.. 503 Service Temporarily Unavailable
Suparna
It is not working. Message" 503 Service Temporarily Unavailable"
Kristen
Working super slow and can't download documents
Wendy
Error message: Not Authorized We're sorry. You don't have access to view this page using the credentials you provided. Set new default landing page
taylor
login page will not load on computer
Jen
Patient notes are not loading
Max
Not able to log in. Website not found.
Taylor
Trying to connect to session and it gives says I have a connection issue
Jennifer
Won't connect to video of other person
Andrew
Unable to connect to session with a "Whoops!" error message
Shannon
Can't start sessions, saying there is a connection issue.
Katy
Not able to connect to site
Alex
Website is showing unsecure connection and certificate error.
| Component | Status |
|---|---|
| TheraNest Web App | OK |
| TheraNest Client Portal | OK |
| TheraNest Mobile App | OK |
| www.theranest.com | OK |
| 3rd Party Integrations | OK |
TheraNest isn't down. You can check TheraNest status and incident details on the top of the page. IsDown continuously monitors TheraNest official status page every few minutes. In the last 24 hours, there were 0 outages reported.
TheraNest is currently operational. You can check TheraNest status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of TheraNest being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the TheraNest official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
TheraNest last outage was on November 12, 2018 with the title "We are experiencing slower than normal response times"
A Status Page Aggregator centralizes the status updates from multiple service providers into one dashboard, allowing you to monitor and receive alerts about outages or issues from all your critical services in one place.
The Status Aggregator brings you the convenience of monitoring all your critical services in one place, eliminating the need to check the status on multiple websites. It ensures timely alerts on service disruptions, helping you quickly address issues and minimize operational impacts.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
