Check if TheraNest is down, official outages, user-reported issues, and outages map.
TheraNest is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
See what users are saying about TheraNest issues that impacted them and how they are affected by the outage.
Won't allow clients to submit paperwork.
SJ - Theranest taking way too long to load.
Delays on every page. Pages not loading..
Emily - Theranest will not launch from practice website. Getting a notice that it's a validation error. "unexpected error occured".
Lisa - can't get to site, doesn't load.
Chris - Pages are taking a long time to load. Client page keeps switching back to previous page..
Can't get past login page.
The webpages are very slow to load. Some won't load at all..
is Office Ally working fine.
Camila - The page is not loading. I tried to close them several times, even closed Google Chrome and enter directly through GOogle searchs, but there is no case..
sarah - not getting login codes for hours.
Ashley - Validation errors with virtual sessions - nothing will load..
Evan - Extremely lagging and slow fix it .
Tim - TheraNest note section has be down for the last 48 hours and counting. You can’t save progress notes. They are down playing this to customers. It appears to be unfixable. This is critical for an EHR platform..
Kellie - I am getting this message when I try to upload claims "Error during X12 batch processing".
Ruth - The system must be down as we cannot log in..
RL - Not loading. Cannot login..
Bailey - Slow to load, or just not loading at all.
RL - So slow, sometimes it's not loading at all.
DY - The app is running slow. Delayed loading..
Lisa - I am unable to login using Chrome .
cara - extremely slow and glitching.
Lauren - Website won’t load, very slow and lagging .
Clarisa - Unable to access website .
Nancy - Not working on 2/25/25, 4:53 pm Eastern time.
Barbara - Blank screen with "Loading..." in top left corner when trying to save an appointment..
Mariena - Intermittent loading issues. Multiple pages are not loading. .
Maria - Not loading can't see anything.
Alicia - I can't enter client notes or bill for services or see daily/weekly calendar views. Basically, every feature essential for running my practice. Over two business days of outages, I have received two messages: one alerting me to "slow loading times" and another telling me the problem was resolved.....
Beth - The login page is not loading. Error: This site can’t be reached https://austinfc.theranest.com/home/signin is unreachable. ERR_ADDRESS_UNREACHABLE.
IsDown has tracked 94 incidents since started monitoring TheraNest status in December 2022. We collect data from 5350+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official TheraNest outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
May 21, 2025
12:10 PM EDT
|
Not Confirmed by TheraNest
Widespread service slowdown and access issues
Users report severe slowness, glitches, and login problems particularly with Chrome. Patterns ind...
|
36 minutes |
|
Jan 29, 2025
08:55 PM EST
|
Major
Performance is recovering as we continue to closely monitor the situation.
|
2 days |
|
Jan 29, 2025
01:13 PM EST
|
Major
Our teams are aware of slow loading times and intermittent login issues We are currently investig...
|
2 days |
|
Aug 12, 2024
09:57 AM EDT
|
Major
NewCrop is currently experiencing connectivity issues and timeouts. Our engineers are investigati...
Further updates to come...
|
about 23 hours |
|
Jan 17, 2024
10:24 AM EST
|
Major
We are experiencing a performance impairment. The team is aware of the root cause and is working...
|
about 4 hours |
|
Jan 17, 2024
10:14 AM EST
|
Not Confirmed by TheraNest
Possible Outage Indicated by User Reports
|
34 minutes |
|
Aug 16, 2023
10:17 AM EDT
|
Not Confirmed by TheraNest
Possible Outage Indicated by User Reports
|
42 minutes |
|
Jun 28, 2023
02:09 PM EDT
|
Major
The support team is aware of login issues with some customers / practices. We are investigating ...
|
about 1 hour |
|
Jun 22, 2023
11:14 AM EDT
|
Not Confirmed by TheraNest
Possible Outage Indicated by User Reports
|
32 minutes |
|
Jun 22, 2023
08:44 AM EDT
|
Not Confirmed by TheraNest
Possible Outage Indicated by User Reports
|
31 minutes |
| Component | Status | Details |
|---|---|---|
| 3rd Party Integrations status | OK | View details |
| TheraNest Client Portal status | OK | View details |
| TheraNest Mobile App status | OK | View details |
| TheraNest Web App status | OK | View details |
| www.theranest.com status | OK | View details |
TheraNest isn't down. You can check TheraNest status and incident details on the top of the page. IsDown continuously monitors TheraNest official status page every few minutes. In the last 24 hours, there were 0 outages reported.
TheraNest is currently operational. You can check TheraNest status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of TheraNest being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the TheraNest official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
TheraNest last outage was on November 12, 2018 with the title "We are experiencing slower than normal response times"
IsDown and DownDetector help users determine if TheraNest is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about TheraNest's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.