Is TheraNest Down? Check current status

Check if TheraNest is down, official outages, user-reported issues, and outages map.

Current TheraNest status

TheraNest is working normally

Updated from TheraNest official status page

Having problems with TheraNest?

TheraNest service health. Issues reported in the last 24 hours

Working Normally
Possible Incident
Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more TheraNest status data.

TheraNest Outage Map

View TheraNest Outage Reports Map

TheraNest recent outages and downtime history

IsDown has tracked 94 incidents since started monitoring TheraNest status in December 2022. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date Incident Duration
May 21, 2025
11:10 PM +07
Not Confirmed by TheraNest
Widespread service slowdown and access issues
Users report severe slowness, glitches, and login problems particularly with Chrome. Patterns ind...
36 minutes
Jan 30, 2025
08:55 AM +07
Major
Recovering: Intermittent Login Issues and Slow Load Times
Performance is recovering as we continue to closely monitor the situation.
2 days
Jan 30, 2025
01:13 AM +07
Major
Intermittent Loading Issues
Our teams are aware of slow loading times and intermittent login issues We are currently investig...
2 days
Aug 12, 2024
08:57 PM +07
Major
NewCrop is currently experiencing connectivity issues and timeouts. Our engineers are investigati...
Further updates to come...
about 23 hours
Jan 17, 2024
10:24 PM +07
Major
Temporary Performance Issue
We are experiencing a performance impairment. The team is aware of the root cause and is working...
about 4 hours
Jan 17, 2024
10:14 PM +07
Not Confirmed by TheraNest
Possible Outage Indicated by User Reports
34 minutes
Aug 16, 2023
09:17 PM +07
Not Confirmed by TheraNest
Possible Outage Indicated by User Reports
42 minutes
Jun 29, 2023
01:09 AM +07
Major
Some customers are experiencing login issues
The support team is aware of login issues with some customers / practices. We are investigating ...
about 1 hour
Jun 22, 2023
10:14 PM +07
Not Confirmed by TheraNest
Possible Outage Indicated by User Reports
32 minutes
Jun 22, 2023
07:44 PM +07
Not Confirmed by TheraNest
Possible Outage Indicated by User Reports
31 minutes

TheraNest reported issues and comments

  • is Office Ally working fine.

    Office Ally

  • Camila - The page is not loading. I tried to close them several times, even closed Google Chrome and enter directly through GOogle searchs, but there is no case..

    Office Ally

  • sarah - not getting login codes for hours.

  • Ashley - Validation errors with virtual sessions - nothing will load..

  • Evan - Extremely lagging and slow fix it .

  • Tim - TheraNest note section has be down for the last 48 hours and counting. You can’t save progress notes. They are down playing this to customers. It appears to be unfixable. This is critical for an EHR platform..

  • Kellie - I am getting this message when I try to upload claims "Error during X12 batch processing".

    Waystar (Zirmed)

  • Ruth - The system must be down as we cannot log in..

    Waystar (Zirmed)

  • RL - Not loading. Cannot login..

  • Bailey - Slow to load, or just not loading at all.

  • RL - So slow, sometimes it's not loading at all.

  • DY - The app is running slow. Delayed loading..

  • Lisa - I am unable to login using Chrome .

  • cara - extremely slow and glitching.

  • Lauren - Website won’t load, very slow and lagging .

  • Clarisa - Unable to access website .

    Waystar (Zirmed)

  • Nancy - Not working on 2/25/25, 4:53 pm Eastern time.

  • Barbara - Blank screen with "Loading..." in top left corner when trying to save an appointment..

  • Mariena - Intermittent loading issues. Multiple pages are not loading. .

  • Maria - Not loading can't see anything.

  • Alicia - I can't enter client notes or bill for services or see daily/weekly calendar views. Basically, every feature essential for running my practice. Over two business days of outages, I have received two messages: one alerting me to "slow loading times" and another telling me the problem was resolved.....

  • Beth - The login page is not loading. Error: This site can’t be reached https://austinfc.theranest.com/home/signin is unreachable. ERR_ADDRESS_UNREACHABLE.

  • Renee - Draft claims not opening /o error msg, elig. not processing w/o error msg.

    Office Ally

  • Barbara - Still having issues once logged in...will not save changes to calendar.

  • Karen - Not allowing me to login. Stating there is an error. .

  • Len - Unable to see provider schedule .

  • Barbara - cannot log into my provider account.

  • McKenna - lagging very badly, not loading.

  • Michele - It's not loading, just buffering..

  • Lauren - Theranest will not load at all. I can't get past the log in page.

  • Laurie - slow page loads; unable to create invoices probably because of slowness .

  • Michael - Not loading after signing in. I restarted my computer and closed all other apps but still not loading..

  • Anna - Theranest seems to be very slow/down.

  • Kelsey - Painfully slow load times no matter what browser.

  • Abby - Slow loading - every page.

  • Heidi - page slow to load/not loading.

  • M - Scheduled appointments not loading.

  • Michaela - Patient progress notes are not loading. Loading very slowly and its not my internet connection..

  • Renee - Secondary claim calendar freezes on screen and will not allow other edits.

    Office Ally

  • Jamal - Officeally is not opening up in my browser .

    Office Ally

  • Mariska - Theranest is not opening to the main page when you login..

  • David - The phone app gives me an error message that I don't have permission to use the app. I have been using the app every day for the past 7 months. What is going on?.

  • Jared - Keeps telling me my organization doesn't have access to the mobile app (although I typically use it all the time). Will not let me sign in..

    TheraNest Mobile App

  • Beth - Theranest is not loading after sign-in. I can only open it in incognito in Google Chrome..

  • Kim - unable to change password that is required and unable to login at all .

    Office Ally

  • Owen - Will not open on browser .

  • k - I get a blank screen when I log in.

  • Lemar - Not allowing to to access documents, schedule payment, and pay history .

    Office Ally

  • Theresa - Cannot login says password invalid...for all of my coworkers as well.

    Waystar (Zirmed)

  • Pam - I couldn't log in The message I received is.. 503 Service Temporarily Unavailable.

  • Suparna - It is not working. Message" 503 Service Temporarily Unavailable".

  • Kristen - Working super slow and can't download documents.

  • Wendy - Error message: Not Authorized We're sorry. You don't have access to view this page using the credentials you provided. Set new default landing page .

    Waystar (Zirmed)

  • taylor - login page will not load on computer.

  • Jen - Patient notes are not loading.

  • Max - Not able to log in. Website not found..

  • Taylor - Trying to connect to session and it gives says I have a connection issue .

  • Jennifer - Won't connect to video of other person.

  • Andrew - Unable to connect to session with a "Whoops!" error message.

  • Shannon - Can't start sessions, saying there is a connection issue. .

TheraNest components or services current status

Component Status
TheraNest Web App OK
TheraNest Client Portal OK
TheraNest Mobile App OK
www.theranest.com OK
3rd Party Integrations OK

TheraNest is a mental health software providing tools for billing, scheduling, and therapy notes, integrated with services like Waystar, Availity, and Office Ally for streamlined operations.

Monitoring TheraNest since December 2022

Tracking 15 TheraNest services and regions

Need help? Try here:
Support at official website.
Check their official status page.

3 incidents in 2025

Frequently Asked Questions

Is TheraNest down today?

TheraNest isn't down. You can check TheraNest status and incident details on the top of the page. IsDown continuously monitors TheraNest official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current TheraNest status?

TheraNest is currently operational. You can check TheraNest status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a TheraNest outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is TheraNest down today or just slow?

Currently there's no report of TheraNest being slow. Check on the top of the page if there are any reported problems by other users.

How are TheraNest outages detected?

IsDown monitors the TheraNest official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is TheraNest having an outage right now?

TheraNest last outage was on November 13, 2018 with the title "We are experiencing slower than normal response times"

How IsDown compares to DownDetector when monitoring TheraNest?

IsDown and DownDetector help users determine if TheraNest is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about TheraNest's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

How IsDown works?

  1. IsDown monitors official status pages

    We check the status of the services you're monitoring every few minutes. We aggregate the status and outage information and normalize it. We also collect crowdsourced information to provide early warning signs.

  2. We notify you when there is an outage

    We send you an alert whenever we detect a new incident or an update on the status of the services you're monitoring. You can customize the alerts to your needs to avoid alert fatigue.

  3. Dedicated dashboard and integrations

    Aggregate all the status information in a straightforward dashboard or internal status page. You can also send the information and alerts to your team's communication/monitoring/incident management tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.

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