Outage in Cumulocity

Performance Issue | Degraded network performance in Azure West Europe

Resolved Minor
July 05, 2023 - Started 10 months ago - Lasted about 18 hours
Official incident page

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Outage Details

We are currently experiencing a performance issue within the Cumulocity IoT platform hosted on Azure West Europe. According to Azure preliminary information, there is an issue with the Azure network resulting in packet drops, timeouts and increased latencies. As a result, the response time from the Cumulocity IoT platform may be less than anticipated or suboptimal until Azure resolves the problem. The latest information about the ongoing performance degradation can be tracked on the Azure status page: https://azure.status.microsoft/en-us/status . We apologize for the inconvenience caused.
Components affected
Cumulocity emea.cumulocity.com REST API Cumulocity emea.cumulocity.com MQTT API
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/06/2023 06:12AM

As of 18:00 PM CEST on 05.07, the incident has been resolved by Azure. Response times are back to normal.

IDENTIFIED 10 months ago - at 07/05/2023 11:55AM

We are currently experiencing a performance issue within the Cumulocity IoT platform hosted on Azure West Europe.

According to Azure preliminary information, there is an issue with the Azure network resulting in packet drops, timeouts and increased latencies. As a result, the response time from the Cumulocity IoT platform may be less than anticipated or suboptimal until Azure resolves the problem.

The latest information about the ongoing performance degradation can be tracked on the Azure status page: https://azure.status.microsoft/en-us/status .

We apologize for the inconvenience caused.

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