Is Cumulocity down?

Cumulocity current official status is Up and running

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Cumulocity Latest Stats, Incidents, and Reports

Incidents in the last 7 days
Incidents in the last 30 days
Reports in the last 12 hours

Resolved Major log4j exploit - critical issue

Dear all, we have been impacted by exploit for java log4j Links: As matter of precaution, we have stopped platforms in order to identify if they have been compromised. Sorry for any inconvenience caused.

about 2 months ago Official incident report

Resolved Major Platform not responding

We are experiencing problems in accessing the platform and are investigating the issue. We will update you as soon as possible.

about 2 months ago Official incident report

Resolved Minor Limited availability of *

We are currently seeing very high load on our Cumulocity IoT Platform at The high load is on the database which will impact everyone using the platform - you can see 502 errors when logging in, or your microservices not responding in time. We have located the source of the high load and applied request limits. Further actions might still be needed. We are continuously monitoring the Platform and will keep you updated with further information. Apologies for the inconvenience caused.

Resolved Maintenance Limited cipher support as of release 10.10

With the 10.10 release, the cipher suite was updated and weak cyphers were excluded to make the platform more secure. This was announced latest in the 10.9 release notes, but because a lot of active devices are still using old ciphers, we are looking for a possible solution supporting older ciphers. There are two separated paths here based on protocol: * HTTP - it is already possible to configure ciphers per instance, for now on all environments (emea, eu-latest, apj and us) we decided to use configuration from version 10.9, exception is our cloud instance where TLSv1 was disabled. The main point here is that we are quite flexible in this field and we can change those configuration with low effort. * MQTT - with version 10.10 platform was moved to containerised core environment, where mqtts traffic is terminated, which makes the ciphers configuration a little bit more complex. We are investigating possible solutions here. Also note that MQTT devices with old version of the paho library will not be able to connect using TLS v1.3

Resolved Minor Cloud provider issue identified

We have been notified that there is an issue with one of our cloud providers which hosts the following platforms: - - Which might lead to slower behaviour or access errors. The cloud provider has identified the issue and is working to provide a solution. We will update shortly when new information gets available.

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Is Cumulocity down?
Cumulocity seems to be up and running. We're updating the status regularly.
I'm having issues with Cumulocity, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when Cumulocity is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you an email, Slack, or Discord in real-time when Cumulocity has issues.
Why IsDown?
We want to keep you updated on the status of the services that impact your company. You get a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service.
How can I pay for a subscription?
You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
You are missing one of the services I use. Can you add it?
Sure thing! Just contact us, and we'll add it ASAP. Some services are more straightforward to add than others, but we're going to work to find the best solution.

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