Outage in Cumulocity

Platform Issue | Database replication lag on emea.cumulocity.com caused temporary partial interruption of service

Resolved Minor
August 21, 2023 - Started 9 months ago - Lasted about 5 hours
Official incident page

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Outage Details

An issue with the Cumulocity database occurred in the early morning hours of 21.08.2023. This may have caused caused temporary device disconnects, failed queries or performance issues on some tenants. As of approx. 06:55 AM CEST the platform is responsive again. We are monitoring the system to make sure that the symptoms fully disappear. We will inform you once we have further information.
Components affected
Cumulocity emea.cumulocity.com REST API
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/21/2023 01:12PM

The replication lag has been solved. Database is healthy again.

MONITORING 9 months ago - at 08/21/2023 08:11AM

An issue with the Cumulocity database occurred in the early morning hours of 21.08.2023. This may have caused caused temporary device disconnects, failed queries or performance issues on some tenants.

As of approx. 06:55 AM CEST the platform is responsive again. We are monitoring the system to make sure that the symptoms fully disappear.

We will inform you once we have further information.

Latest Cumulocity outages

Degraded service availability on emea.cumulocity.com - 2 days ago
Unplanned outage at Cumulocity.com - about 1 month ago
Performance Issue | Degraded network performance in Azure West Europe - 10 months ago
Commencing rolling restart of Cumulocity.com due to intermittent issues with Single Sign-On affecting some customers - 12 months ago
Degraded service availability on cumulocity.com - about 1 year ago

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