Outage in Customer.io

Processing delays

Resolved Major
April 22, 2024 - Started 12 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating an issue that may cause some processing delays for some customers. All data are being stored and will be processed once this issue is resolved. No other functionality is affected.
Components affected
Customer.io Data Processing
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 04/22/2024 06:41PM

This issue has been resolved. Some workspaces with larger backlogs are still processing and the team continues to monitor.

MONITORING 12 days ago - at 04/22/2024 05:58PM

We have released a fix for this issue and are currently monitoring.

IDENTIFIED 12 days ago - at 04/22/2024 05:33PM

We are continuing to work on a fix for this issue.

IDENTIFIED 12 days ago - at 04/22/2024 05:03PM

We are currently working on a fix for the issue.

IDENTIFIED 12 days ago - at 04/22/2024 04:38PM

The team has identified the issue and is currently working on a fix.

INVESTIGATING 12 days ago - at 04/22/2024 04:11PM

We are investigating an issue that may cause some processing delays for some customers. All data are being stored and will be processed once this issue is resolved. No other functionality is affected.

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